Appointment Cancellation Policy

It is the aim of this practice to provide quality dental care to all our patients on schedule and to use clinical time effectively.

To achieve this aim, we have an appointment cancellations policy.

Cancellation of an appointment

Patients are requested to give 24 hours’ notice to cancel a dental appointment.
Cancellations should be made by Telephone on 01634 232 204.

There is a fee for private dental appointments that are missed or cancelled with less than 24 hours’ notice. The fee is based on the length of the appointment.

For Dental Hygiene appointments if an appointment is missed without prior notice or cancelled less than 24 hours’ notice the full cost of the appointment will be retained by the practice.

If more than two NHS dental appointments are missed or cancelled with less than 24 hours’ notice, we do not guarantee being able to complete a patient’s NHS treatment or offer them NHS treatment in the future.

It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their NHS dental care.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager – Tracy Hurcombe.