About Us

Toothcare Dental is in Gillingham and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available on the practice premises.

The dental team includes three dentists, five dental nurses, two receptionists, a dental hygienist, an Intermediate Minor Oral Service (IMOS) manager and a practice manager, who is also a registered dental nurse. The practice has three treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with a dentist, a dental nurse, the IMOS manager and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

Our key findings were:
• The practice appeared to be visibly clean and well-maintained.
• The provider had infection control procedures which reflected published guidance.
• Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
• The provider had systems to help them manage risk to patients and staff.
• The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The provider had staff recruitment procedures which reflected current legislation.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
• Staff provided preventive care and supported patients to ensure better oral health.
• The appointment system took account of patients’ needs.
• The provider had effective leadership and a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• The provider asked staff and patients for feedback about the services they provided.
• The provider dealt with complaints positively and efficiently.
• The provider had information governance arrangements

To get to the heart of patients’ experiences of care and treatment, we always ask the following questions:
• Is it safe?
• Is it effective?
• Is it well-led?

These questions form the framework for the areas we look at during the inspection.
Our findings were:

Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.

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